BECOME A MEMBER! Sign up for TIE services now and start your international school career


Reframe Complaints as Requests

Pearls of Wisdom
By Ligia Diniz
Reframe Complaints as Requests

For over 30 years international school leaders, teachers, and counselors have come together for PTC professional learning experiences. Each day of every program begins with a “pearl of wisdom,” a “nugget of knowledge,” or a “gem of inspiration” from one of the participants. We are delighted to offer our readers around the world these powerful stories, insights, and strategies, all dedicated to our shared mission of ever more and better learning for our children.  

In this Pearl, Ligia shares her experience stepping into a school where everyone seemed unhappy. To improve relationships and morale, she knew that instead of looking at somebody and assuming they were complaining, she needed to transform the complaints into requests. Then, she could actually be helpful and useful because, she notes, it’s much easier to find solutions to requests than complaints.


Professional positions cited were the ones held at the time of recording. The positions and schools of those quoted may have since changed.


Ligia Diniz is the Head of School at Escola Gurilandia.

Please fill out the form below if you would like to post a comment on this article:


There are currently no comments posted. Please post one via the form above.



The International School of Panama’s Innovation and Entrepreneurship Diploma Playbook
By Allwyn Bryner
Jun 2024

Roadmap to Action
By Jaya Ramchandani and Cary Reid
Sep 2023